Existing systems
We audit and extend them without defaulting to a rewrite.
VoIP integrator for business and contact centers
Telephony that works for the business
We turn carriers, routes, IVR, queues, and CRM into one manageable system. We integrate both new and legacy VoIP environments.
- VoIP
- SIP and CRM
- Contact centers
IVRlogic without dead ends
SIProutes and providers
HAfallback scenarios
Integration
We begin with the workflow, not the platform
We map the call flow, current environment, and risks. Migration is proposed only when it creates real value.
Business integrations
We connect telephony with CRM, APIs, analytics, and other services.
Call scenarios
We design IVR, queues, recording, rules, and fallback routes.
Our own telephony product
Teleforge — telephony built in-house
Our own product for business telephony.
Built in-house
The entire codebase was created by the CodeBerry team.
No Asterisk
Teleforge does not use Asterisk.
Engineering approach
Clean Asterisk means fewer layers
For new critical systems, we prefer file-based configuration without unnecessary dependencies.
Fewer dependencies
It is easier to see what affects a call.
Transparent changes
Configuration can be compared, versioned, and rolled back.
Clear recovery
Files, backups, and startup are documented in advance.
Full cycle
The system remains manageable after launch
Changes, monitoring, and recovery are planned with the call flow.
Design
We agree on call logic, roles, and exceptions.
Safe changes
We test critical routes and prepare rollback.
Support
Monitoring, fallback routes, backups, and runbooks.
Contact-center experience
Complex menus and fallback call routes
We have combined multi-level IVR, agent queues, and fallback routes for critical calls.
Availability terms are defined for each infrastructure separately.
- Routing
- Observability
- Recovery
FAQ
Frequently asked questions
Short answers before work begins.
Do we need to replace the current platform?
Not necessarily. We first assess the risks and look for a safe way to extend the current system without needless migration.
Do you work with FreePBX, Issabel, and other panels?
Yes. We work with any Asterisk-based system. We first assess its current dependencies and risks instead of automatically proposing a rewrite.
Why do you prefer file-based configuration?
It reduces intermediate dependencies and simplifies diagnosis. The final choice still follows the task.
Can we request only a specific fix?
Yes. We can locate the issue, fix it, and suggest the minimum steps to reduce recurrence risk.
Next step
Start with a focused assessment
Describe the outcome you need and leave the best contact for a reply.